FAQs – Saturday 7 December

We are closed on Saturday 7 December for the first day of the Victorian Christmas Weekend due to the weather warning. 

We plan to open on Sunday 8 December for the second day of the Victorian Christmas Weekend, with extra capacity released for those who can move their booking from Saturday. 

Our standard tickets are valid for twelve months if you are unable to visit us this weekend. 

There are limited slots for new bookings for Sunday – please be sure to pre-book online if you don’t have an existing slot for 7 or 8 December. 

Please see FAQs below for information.

Can I visit on Sunday 8 December?

We plan to open on Sunday for the second day of the Victorian Christmas Weekend. 

If you don’t have a ticket for either day of the Victorian Christmas Weekend, please check availability and pre-book as we can’t guarantee entry for walk-ups on the day who don’t have a Saturday or Sunday ticket. 

In addition, the Festive Lunch on board will go ahead on Sunday for prebooked diners. 

What if I have a ticket for Saturday?

We would love to welcome you along on Sunday if you can make it. We’ve released extra capacity and can ensure you have priority entry.

We would request that you arrive at the same time you originally booked for Saturday. Simply come along with your tickets.  This will help to keep an even spread of visitors across the day and ensure an enjoyable experience for everyone.  

If you need to move your booking to a different time, please get in touch with us via admin@ssgreatbritain.org if you have not done so already. Our weekend team will do their best to respond to everybody before tomorrow and transfer booking times.   

If you can’t visit on Sunday, remember that the ticket you’ve purchased is an annual ticket and we look forward to welcoming you on visits over the next 12 months. 

Can my Saturday ticket be refunded?

We’re so disappointed that we had to close today (Saturday 7 December). As a charity, your support in buying tickets is massively appreciated, and every pound goes towards preserving our beautiful ship and running STEM education programmes for our local community. We would be delighted if you can visit on Sunday (see information above), and we encourage you to make use of your annual ticket which means you can visit whenever you wish over the next 12 months. 

We can consider requests for refunds. However, all requests will be reviewed by our small team on Monday and Tuesday. 

Can I still buy tickets for Sunday?

We are prioritising remaining capacity so that people booked for Saturday can visit. There is limited availability for further pre-bookings for Sunday – please check for available timeslots and book online here as soon as possible.

Please buy tickets and book online rather than waiting to buy tickets on-the-day on Sunday. We may have to turn walk-ups away as we are carefully managing capacity on site.