Terms and Conditions

The supply of products, tickets, annual memberships and other goods and services made through our website or as a result of visits made by you are governed by the following terms and conditions:

• All tickets are non-refundable.
• Children under 14 years old must be accompanied by an adult.
• Full price general admission tickets purchased online are valid for 12 months from the chosen date of first visit. If you are unable to attend your chosen date, our team is happy to transfer your booking to another date. Once a purchase has been completed you will receive your ticket via email.
• Full price general admission tickets purchased on arrival are valid for 12 months from date of purchase.
• Admission tickets are non-transferable. A name must be given at the point of purchase for general admission tickets to be valid for 12 months. After your first visit, please bring ID with you for all future visits to verify ticket ownership.
• Tickets may not be resold and can only be used by the original ticket holder.
• Tickets for experiences with multiple dates available can be transferred to a new date, subject to availability. Experience tickets for tours can be transferred up to 48 hours in advance and Sunday Roasts can be transferred up to 7 days in advance of your booking. To transfer your experience booking please contact our crew on admin@ssgreatbritain.org or call us on 0117 926 0680. If the experience is only available for one date or if all other dates are sold out, transfers will not be possible.
• Some of our discounted, complimentary and experience tickets are valid for one day only, this will be stated clearly during the booking process and on your ticket. Once scanned, you will be able to exit and re-enter site on that same day during our opening hours; the ticket will not be valid for re-admission on any other day after this.
• Tickets for ticketed events include entrance to that event only and may not include access to the whole site. Upgrades to annual passes may be available, please check with our crew on the day.
• If a ticketed event is cancelled by Brunel’s SS Great Britain for any reason then a full refund will be issued to all ticket holders.
• If a ticketed event is postponed by Brunel’s SS Great Britain for any reason then refunds or exchanges will be available within 7 days of the notification of the new event date.
• Whilst we endeavour to ensure that as much of our site as possible is available to our visitors we may, at our discretion and without prior notice, close part or all of the site and/or suspend or cancel any event or activity due to health and safety concerns, staffing capacity, adverse weather conditions or any other situation deemed necessary.
• The SS Great Britain Trust reserves the right to refuse entry, prohibit future entry or eject any visitor from the site for reasons including, but not limited to, if the visitor: is being physically or verbally abusive; is behaving in a threatening manner; appears to be under the influence of alcohol and/or drugs; may be a risk to the safety of our staff, volunteers or other visitors; is disrupting or detracting from the enjoyment of other visitors; fails to comply with the requests of SS Great Britain Trust staff.
• Please be advised that you enter the dockyard at your own risk. SS Great Britain Trust shall not be responsible for any accident or injury to, or for damage or loss of, any persons or personal possessions.
• Smoking and vaping are prohibited anywhere in the dockyard, ship and museums. If you wish to smoke or vape you must leave the premises through the gift shop. You will be granted re-entry with your ticket.

Booking Process 

• Up to date group prices are available via this link: https://www.ssgreatbritain.org/groups/group-prices-benefits/  
• Group discount tickets are valid for 1 day only. 
• All bookings must be made in advance and booked through the Groups team at groups@ssgreatbritain.org or through our online enquiry form.  https://www.ssgreatbritain.org/groups/  
• For UK Schools: https://www.ssgreatbritain.org/learning-and-education/for-schools/ Please select Key Stage.  
• In order to process a group booking, the following information is needed:

1. Group name and postal address
2. School, Trust or Academy name (for school groups) and postal address 
3. Invoice name, postal address and email address 
4. Preferred date and time of visit 
5. Number of people 
6. Ages or year group of any children 
7. Any desired activities  

• To ensure we are able to offer the best possible experience please let us know of any special or additional requirements in your group. 
• We cannot process any bookings until we have received all of the above information. 
• Once your group has been booked onto our system you will receive a confirmation letter with your order number. Please quote this order number in all further correspondence.  
• For all groups (with the exception of UK school groups) a minimum of 15 paying passengers is required to obtain the group rates.  
• For school and youth groups we offer 1 free adult for every 6 children 
• We require at least 1 adult/leader for every 10 children/students. 
• We can offer 1 free group organiser for every adult group. 
• Hired Coach drivers are free with every booked group. 
• Adult group tickets are upgradable to full annual passenger tickets on the day of the group visit. 

Payment  

• Payment is made by invoice following the visit, or on the day by cash or bank card. Any payments made before the visit will be non-refundable. 
• Please note that payment needs to be taken in one transaction. 
• Please stipulate at the time of booking your preferred method of payment. 
• For payments by invoice we require an additional invoicing email at the time of booking and information on how to address the invoice to a Trust or a specific department. 
• Group name and invoice number must be quoted on invoice payments 
• Any incurred bank charges must be covered by the payer so that we receive the invoice total in full. 
• Payment must be made within the given time frame of 14 days (this is extended for UK educational groups). 
• Private group dining must be paid 14 days prior to the visit, our catering partner Elior will arrange payment separately. 

Cancelations 

• Group visits can be cancelled for free up to 14 days prior to the visit. 
• Within 14 days of the visit groups comprising 100 or more people and cancelled will be charged 25% of the booking costs. 
• Within 14 days of the visit any guided tours, Brunel Institute talks and school workshops cancelled will be charged at full price. 
• Within 14 days of the visit any private group dining cancelled will be charged at full price.  
• We reserve the right to cancel or amend your booking due to unforeseen events such as unexpected site closure or staff shortages. You will not be charged for anything we are unable to offer. 
• In the event of a cancellation or postponement, whatever the cause, Brunel’s SS Great Britain will not be liable for any other costs incurred by the group in connection with the booking or the visit. 

Amendments 

• Please make us aware of any significant changes to numbers as soon as possible 
• While we will try to accommodate any additional activities requested resulting from an increase in numbers visiting these are not guaranteed. 
• Within 14 days of the visit, groups comprising 100 or more people and amended with a  reduction in numbers of 50 people or more will be charged 25% of the cancelled tickets.  
• Within 14 days of the visit if numbers are updated with a significant fall affecting activities any activities no longer required will be charged at full price. 

On the day 

• Please let us know as soon as possible if you are likely to be late arriving. 
• In the case of late arrivals while we will try to accommodate any booked activities, this may not always be possible and will be chargeable at full price if we are no longer able to offer the activity due to lateness. 
• It is the responsibility of the group leader to check in the group and provide accurate numbers. We will charge for numbers given at the point of check-in. 

On Site Expectations  

• All children/students must always be supervised by a group leader/adult. 
• Lead adults/teachers must wear Hi-vis jackets provided to be visible to staff. 
• Unsupervised groups of children/students may be asked to leave the ship, Dry Dock, or museums to wait for their group leader or teacher. 
• When not on a guided tour of the ship, please split your group into smaller groups. For all child/student groups please ensure these are adult-led. 
• Please ask your group to be considerate to other visitors, particularly around narrow corridors. Groups are expected to abide by the Captain’s Code.  
• Disruptive behaviour may lead to your group being asked to leave the site. 
• If your group is seen causing damage, they will be asked to leave the site and you may be charged for any damage caused. 

• Gift vouchers are valid for 12 months from the date of purchase. The expiry date will be clearly displayed on the front of the gift voucher.
• Gift vouchers for admission tickets must be redeemed within 12 months of date of purchase. Once redeemed by the recipient, your annual tickets will be valid for 12 months and provides unlimited free return visits throughout the year including exciting family programming at October half term, May half term’s Passenger Takeover and much more. It excludes entry to the Victorian Christmas Weekend(s) in 2025 (dates to be determined) and any other ticketed events. Gift vouchers for admission tickets can be used for the Victorian Christmas Weekend on 7^th and 8^th December 2024, to use your tickets you will need to book a timeslot here  
• When redeeming a gift voucher for admission tickets, a name must be given for the ticket at point of redemption to make it valid for 12 months of unlimited revisits. Once this named annual ticket has been created, it is non-transferable. After your first visit, please bring ID with you for all future visits to verify ticket ownership.
• Gift vouchers cannot be refunded or exchanged for cash. Expired vouchers cannot be refunded or redeemed.
• Gift vouchers cannot be transferred between product/service types, they are valid for the product/service displayed on the front of the voucher only. As gift vouchers are purchased for a specific product or service, use of a gift voucher as part payment is not possible.
• Each gift voucher is for one use only.
• Replacements or refunds will not be offered for lost or damaged vouchers. Incomplete or amended vouchers are invalid and cannot be redeemed.
• Gift vouchers cannot be used in conjunction with any special promotions or discounts.
• Please refer to the separate Terms and Conditions relating to the intended purpose of the voucher.

• VIP Experiences are non-refundable and non-transferable.
• Your VIP Experience booking includes an annual admission ticket for SS Great Britain, this will be valid for 12 months of free, unlimited return visits from the date of your VIP tour. All admission tickets are subject to our Admission Ticket Terms and Conditions.
• VIP Experiences will go ahead in most weather conditions, please ensure you wear clothing that is appropriate for the weather conditions as part of the experience takes place outside.
• VIP Experience ticket holders should arrive at least 15 minutes before the experience start time. If you fail to arrive in time for your experience, we cannot guarantee we will be able to accommodate your party. If you fail to attend, refunds and transfers will not be permitted.
• It is your responsibility to check the details of your booking as if you have made a mistake, it cannot always be rectified after purchase. Please email admin@ssgreatbritain.org as soon as possible if there is a mistake on your booking.
• If a VIP Tour is cancelled or postponed by SS Great Britain Trust for any reason, then refunds and/or alternative dates will be made available within 7 days of the notification of the cancellation or postponement. Reasons for cancellation or postponement can include, but are not limited to, the participant numbers making it unviable to run and site closure due to extreme weather conditions or health and safety issues.
• Brunel’s SS Great Britain will take all reasonable measures to contact you when cancellation or postponement has occurred. Any contact will be made via email so you are advised to check your email before making the journey to us.

• Festive Lunches are non-refundable.
• Festive Lunches can be transferred to a new date up to 7 days before your booking, subject to availability. If all other dates are sold out, transfers will not be possible. Please contact our crew on admin@ssgreatbritain.org or call us on 0117 926 0680 to transfer the date of your lunch.
• An admission ticket is mandatory for access to site. If you do not already have a valid annual ticket or membership, you must purchase a day ticket at the discounted price of £10.00 per person, this is offered at the optional extras stage of the online purchasing process. All admission tickets are subject to our Admission Ticket Terms and Conditions.
• Festive Lunch ticket holders should arrive at least 15 minutes before the time stated on their booking. If you fail to arrive in time for your lunch, we cannot guarantee we will be able to accommodate your party. If you fail to attend, refunds and transfers will not be permitted.
• It is your responsibility to check the details of your booking as if you have made a mistake, it cannot always be rectified after purchase. Please email admin@ssgreatbritain.org as soon as possible if there is a mistake on your booking.
• If a Festive Lunch is cancelled or postponed by SS Great Britain Trust for any reason then refunds and/or alternative dates will be made available within 7 days of the notification of the cancellation or postponement. Reasons for cancellation or postponement can include, but are not limited to, the participant numbers making it unviable to run and site closure due to extreme weather conditions or health and safety issues.
• Brunel’s SS Great Britain will take all reasonable measures to contact you when cancellation or postponement has occurred. Any contact will be made via email so you are advised to check your email before making the journey to us.

• Sunday Roasts are non-refundable.
• Sunday Roasts can be transferred to a new date up to 7 days before your booking, subject to availability. If all other dates are sold out, transfers will not be possible. Please contact our crew on admin@ssgreatbritain.org or call us on 0117 926 0680 to transfer the date of your roast.
• An admission ticket is mandatory for access to site. If you do not already have a valid annual ticket or membership, you must purchase a day ticket at the discounted price of £7.50 per person, this is offered at the optional extras stage of the online purchasing process. All admission tickets are subject to our Admission Ticket Terms and Conditions.
• Sunday Roast ticket holders should arrive at least 15 minutes before the time stated on their booking. If you fail to arrive in time for your roast, we cannot guarantee we will be able to accommodate your party. If you fail to attend, refunds and transfers will not be permitted.
• It is your responsibility to check the details of your booking as if you have made a mistake, it cannot always be rectified after purchase. Please email admin@ssgreatbritain.org as soon as possible if there is a mistake on your booking.
• If a Sunday Roast is cancelled or postponed by SS Great Britain Trust for any reason then refunds and/or alternative dates will be made available within 7 days of the notification of the cancellation or postponement. Reasons for cancellation or postponement can include, but are not limited to, the participant numbers making it unviable to run and site closure due to extreme weather conditions or health and safety issues.
• Brunel’s SS Great Britain will take all reasonable measures to contact you when cancellation or postponement has occurred. Any contact will be made via email so you are advised to check your email before making the journey to us.

• Our Christmas Wreath Workshops are non-refundable. 

• Your Christmas Wreath Workshop booking includes entry to Brunel’s SS Great Britain for 1 December only.  

• Christmas Wreath Workshop ticket holders should arrive at least 15 minutes before the experience start time. If you fail to arrive in time for your experience, we cannot guarantee we will be able to accommodate your party. If you fail to attend, refunds and transfers will not be permitted. 

• It is your responsibility to check the details of your booking as if you have made a mistake, it cannot always be rectified after purchase.  

• If the Christmas Wreath Workshop is cancelled or postponed by SS Great Britain Trust for any reason then refunds and/or alternative dates will be made available within 7 days of the notification of the cancellation or postponement. We will be unable to reimburse any travel expenses incurred.  

• Reasons for cancellation or postponement can include, but are not limited to, the participant numbers making it unviable to run and site closure due to extreme weather conditions or health and safety issues. 

• Brunel’s SS Great Britain will take all reasonable measures to contact you when cancellation or postponement has occurred. Any contact will be made via email so you are advised to check your email before making the journey to us. 

• Walking Brunel’s Bristol tickets are non-refundable.
• Walking Brunel’s Bristol tickets can be transferred to a new date up to 24 hours before your booking, subject to availability. If all other dates are sold out, transfers will not be possible. Please contact our crew on admin@ssgreatbritain.org or call us on 0117 926 0680 to transfer the date of your booking.
• Your Walking Brunel’s Bristol booking does not include admission to SS Great Britain. A discounted afternoon admission ticket will be offered during the online purchasing process. This afternoon admission ticket can be upgraded to an annual ticket, the upgrade must be made on the day of your visit. All admission tickets are subject to our Admission Ticket Terms and Conditions.
• Walking Brunel’s Bristol will go ahead in most weather conditions, please ensure you wear clothing that is appropriate for the weather conditions as the experience takes place outside.
• Walking Brunel’s Bristol ticket holders should arrive at least 15 minutes before the experience start time. If you fail to arrive in time for your experience, we cannot guarantee we will be able to accommodate your party. If you fail to attend, refunds and transfers will not be permitted.
• It is your responsibility to check the details of your booking as if you have made a mistake, it cannot always be rectified after purchase. Please email admin@ssgreatbritain.org as soon as possible if there is a mistake on your booking.
• We may cancel the tour if:
• Tour numbers make the tour unviable to run.
• The weather is unsuitable (heavy and prolonged rain, gale force winds, heavy snow, extreme heat)
• Brunel is unwell

In these instances, we will offer the choice of rebooking onto a different tour, donating tour money to the SS Great Britain Trust or a refund. We endeavour to give participants 24 hours’ notice but this may not always be possible.

• Brunel’s SS Great Britain will take all reasonable measures to contact you when cancellation or postponement has occurred. Any contact will be made via email so you are advised to check your email before making the journey to us.

ssgreatbritain.org is a website operated by SS Great Britain Trust and SS Great Britain Trading Ltd (“We”). The SS Great Britain Trust (registered company number 1000878) with registered office address at Great Western Dockyard, Gas Ferry Road, Bristol, England, United Kingdom, BS1 6TY is incorporated as a private company limited by guarantee under the Companies Acts. The SS Great Britain Trust is a registered charity (registered charity number 262158). SS Great Britain Trading Limited (company registration number 999528) with registered office address at Great Western Dock, Gas Ferry Road, Bristol, BS1 6TY is a wholly owned subsidiary of the SS Great Britain Trust and performs the Trust’s trading activities. All profits of the trading company are transferred to SS Great Britain Trust under a gift aid declaration.

The VAT number for the SS Great Britain Trust is 664 4291 23.

For further information about us please email admin@ssgreatbritain.org or call 0117 926 0680.

Access to our website is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our website without notice (see below). We will not be liable if for any reason our website is unavailable at any time or for any period.

From time to time, we may restrict access to some parts of our website, or our entire website, to users who have registered with us.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

When using our website you must comply with these website terms of use.

You are responsible for making all arrangements necessary for you to have access to our website. You are also responsible for ensuring that all persons who access our website through your internet connection are aware of these terms, and that they comply with them.

We have endeavoured to ensure that the information contained in this website is accurate.

We reserve the right to make alterations and corrections to the information contained in this website at any time without notice. We make no warranties or representations, express or implied, as to the accuracy or completeness of the information contained or referred to on this website.

We aim to update our website regularly, and may change the content at any time. If the need arises, we may suspend access to our website, or close it indefinitely. Any of the material on our website may be out of date at any given time, and we are under no obligation to update that material.

Images, copyright, trademarks, brands and all other intellectual property rights including any Brunel’s ss Great Britain’s trademarks or brands displayed on this website or existing in this website belong to us and are protected by copyright, trade mark and other intellectual property laws and may not be reproduced or appropriated in any manner without written permission of their respective owner(s).

You may print off one copy, and may download extracts, of any page(s) from our website for your personal reference for non-commercial purposes and you may draw the attention of others within your organisation to material posted on our website.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

The copies must retain any copyright or other intellectual property notices contained in the original material showing our status as owners, or that of our contributors.

You must not use any part of the materials on our website for commercial purposes without obtaining a licence to do so from us or our licensors.

The products, technology or processes described in this website may be the subject of other intellectual property rights reserved by us or by other third parties. No licence is granted in respect of those intellectual property rights.

If you print off, copy or download any part of our website in breach of these terms of use, your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Our liability under these website terms is governed by the terms of the section entitled “Limitation of Liability” contained within our Online Shop and Purchase Terms and Conditions and the paragraphs set out in this “Our Liability” section below.

The material displayed on our website is provided without any guarantees, conditions or warranties as to its accuracy. The use of information on the website and any downloadable item is at your own risk. We cannot accept responsibility for any disruption, damage and/or loss to your data or computer system that may occur while using this website or any downloadable item. This website and material displayed on the website is provided “as is” without any warranty or implied term of any kind, either express or implied, including but not limited to any implied warranties or implied terms of merchantability, fitness for a particular purpose or non-infringement. All such implied terms and warranties are hereby excluded to the extent permitted by law.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

The information contained in this website has been prepared solely for the purpose of providing information about the SS Great Britain Trust and our services.

Contracts for the supply of products, tickets, annual membership or other goods and services formed through our website or as a result of visits made by you are governed by our terms and conditions of supply.

See full ticket terms and conditions above.

This website is owned and run by us. We respect your privacy and will continue to do so in the on-line world.

We process information about you in accordance with our privacy policy. By using our website, you consent to such processing and you warrant that all data provided by you is accurate.

You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our site is stored or any server, computer or database connected to our website. You must not attack our website via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or to your downloading of any material posted on it, or on any website linked to it.

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any website that is not owned by you.

Our website must not be framed on any other website, nor may you create a link to any part of our website other than the home page. We reserve the right to withdraw linking permission without notice.

If you wish to make any use of material on our site other than that set out above, please address your request to admin@ssgreatbritain.org.

Where our website contains links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those websites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our website. These terms of use are governed by English law.

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our website.

If you have any concerns about material which appears on our website, please contact admin@ssgreatbritain.org.