Frequently Asked Questions
What Is There To See?
Brunel’s SS Great Britain is more than just a ship! Your ticket will give you one year’s unlimited access to the Dry Dock, where the ship was originally built, the Dockyard Museum, the new Being Brunel museum, and the ship itself.
How long should I spend here?
We recommend that our visitors spend around 3-4 hours on site, there is a lot to see and do! But don’t forget, your tickets are valid for the entire year, so if you don’t see everything you can book a timed slot and come back as many times as you like.
Your visit is self-guided, so you can spend as much or as little time as you like.
What are your opening times?
You can find our opening times here.
How to find us
You can reach Brunel’s SS Great Britain by road, train, or even boat! Travel information can be found here.
Can I park nearby?
There is a council run car park next to the museum. Further information can be found here.
Is there an audio guide?
We supply audio guides for foreign language visitors, including; French, Spanish, German and Mandarin. A thorough cleaning, quarantining and rotation system of the guides will ensure these are safe to use.
How accessible is the site?
At Brunel’s SS Great Britain, we have endeavoured to make the site enjoyable for everyone. All the museums, including the Ship and the Dry Dock, are fitted with lifts so all areas are fully accessible.
Will my Companion get in for free?
We provide all companions with complimentary day entry, if they are assisting someone with accessibility issues with a paid ticket.
How do I use my unlimited entry?
All our general admission tickets are valid for the entire year with unlimited entry. You will need to bring proof of ID to prove the ticket is yours, and book a timed slot to visit.
I have lost my ticket – can I still visit?
While we would prefer it if you kept your ticket close, we know things get misplaced! If you have misplaced your ticket you can still get access to the ship. Show our Front of House team some ID or proof of purchase and we will check our records. If your ticket is valid, we can print off a new one for you.
How long is a ticket valid for?
All our general admission tickets are valid for the entire year with unlimited entry. If you buy a ticket online it can be claimed any time within that year, and the ticket will then be valid from the date of your first visit.
Can I buy a ticket as a Gift?
Yes! Gift tickets are the perfect present for the Brunel fan in your life! You can purchase Gift tickets here
The ticket must be redeemed from our Visitor Centre within a year, and it is from valid from the date of redemption.
Can I Cancel My Timeslot?
If you are unable to make your allotted time, please let us know in advance so we can reallocate your space to someone else.
Use this form to let us know the details of the booking.
Do you have a café?
There are two cafes on site – the Harbourside Kitchen and the Dockyard Café. We work in partnership with Elior UK Ltd to deliver our award-winning catering from our two cafes and our seasonal ice cream parlour. You can purchase hot or cold snacks, hot and cold drinks, children’s meals, cakes and ice cream. We have vegetarian options and cater for several different dietary requirements.
Do I have to queue for entry to the site?
It depends on when you come to visit. During weekends and school holidays we can get busy which results in some queuing. However, our Front of House team will do their best to get you onto site as soon as possible.
Due to the current measures to ensure all visitors have a safe experience, please be aware that there may be more queuing than usual, and we would be very grateful for your patience.
Is my ticket valid for events?
Some events are included in the ticket price. This is largely restricted to daytime events during school holidays. If you are coming to an event outside of opening hours, then it is most likely a ticketed event and you will have to pay to attend. Our What’s On page will list all our upcoming events and give pricing information.
How do I keep in contact and find out about the latest events?
Can I bring food and drink?
You are more than welcome to bring food and drink with you for your visit, but we do ask you that you eat only in designated ares, and to be respectful of our site and our other visitors. Please ensure you clean up after yourselves and take all rubbish with you. Alternatively, we have two cafés which serve a range of hot and cold food and drinks.
Please be aware we do not allow the consumption of alcohol anywhere in the dockyard or museums. Any alcohol purchased in the café area cannot be brought onto site.
Can I smoke?
Smoking and vaping are prohibited anywhere in the dockyard and museums. If you wish to smoke or vape you must leave the premises through the Gift Shop. You will be granted re-entry with your annual ticket.
How do I become a member?
Our membership programme offers several delightful extras for you and your family. Further information on memberships can be found here.
How do I find out more about jobs/volunteering?
Do you accept Blue Peter badges?
Yes, Blue Peter badge holders will be able to visit us for free. To gain free entry, badge holders with a valid badge card must be accompanied by a full paying or concessionary adult. Badge holders aged 14 or over may enter for free without an adult. You will still need to book a free time slot to visit (during Covid), more information on booking time slots and buying tickets online here.
Visit the Blue Peter website for more information.
Why does the SS Great Britain fly the white ensign?
Find out why the SS Great Britain flies a white ensign here
Do you allow dogs on site?
As we are a museum with historic objects/areas needing to be preserved, we can only allow trained assistance dogs onto our main site.
Is Go Aloft open?
Go Aloft is closed for 2021. There will be more information and further updates in 2022.
Can I talk to someone about my visit?
We hope that the information on our website gives useful information about what to expect on your visit, but if you have a query that isn’t covered by our online information do email email@example.com and someone will come back to you as soon as possible.
What have you done to reduce the risk of transmission of Covid-19?
The safety of our visitors and staff is paramount, along with ensuring a warm welcome and a great visit, so we have made some changes and improvements to how we operate:
- Hygiene screens have been added to counters and till points
- New hand sanitiser points have been installed around the site
- In line with government advice we ask that visitors who are able to wear a face covering while inside the site’s indoor spaces, including our two museums, the ship, the dry dock and our shop.
- Where required, one way systems have been introduced on site. If you are likely to need to use the lifts on site please can you inform a member of staff on arrival so we can help you navigate through the ship in the best way possible.
- Touch points have been reduced on site and some parts of the experience will be supervised to ensure they are enjoyed safely
- An enhanced cleaning regime has been introduced throughout the site, including toilet facilities
- Where appropriate staff will wear PPE such as face masks or gloves
- Social distancing markers are in place where needed, and signage has been updated to remind visitors and staff to wash their hands
- Pre-booking has been introduced with half hourly timed admission windows to limit on-site capacity and ensure the site does not become overcrowded
- Contactless or card payments only will be accepted
- Access to indoor spaces has been carefully assessed and we have adjusted entry to some areas
- Our cafe, The Harbourside Kitchen, is fully open, with tables provided on a walk-up basis.
- All of our staff and volunteers welcoming visitors have been trained to ensure visitor safety. We are following UK Government advice and may be amending these measures should the guidelines change
Do I need to wear a face covering?
In line with government advice, we ask visitors who are able to wear a face covering to do so while inside the site’s indoor spaces, including our two museums, the ship, the dry dock and our shop.
You don’t have to wear a face covering for the outside spaces on site, but you are welcome to wear one for your whole visit if you wish.
What if I don’t feel well?
If you or any member of your party is feeling unwell it is important that you remain at home to ensure the safety and wellbeing of all visitors and staff. If you have been in recent contact with someone with Covid 19 symptoms, we would also request that you follow the advice for self isolation and wait to visit.
If we believe that you are displaying symptoms of COVID 19 on site you will be required to leave, and we will help you to rearrange your visit.