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Gift Tickets Terms and Conditions

  • Gift tickets are available to buy from our Visitor Centre or to order online
  • For online orders, if you do not receive an email confirmation/receipt, please contact us at tickets@ssgreatbritain.org for your order reference. Your gift recipient will need to show this at the ticket office on arrival. (Order number is included on the gift certificate included on 'make it a gift package' orders).
  • For 'make it a gift package' orders, we endeavour to ship within three days. Gift tickets can only be sent to a UK postal address and are dispatched via Royal Mail. Customers should expect to receive orders within five working days. While we endeavour to get your parcel to you as quickly as possible, you may experience delays through your local postal service during peak postal service times. The last order date for guaranteed Christmas delivery is 13 December 2019.
  • Brunel's SS Great Britain takes no responsibility for orders that are lost in the post
  • Please include the full names of gift ticket recipients when ordering to ensure they can enjoy free return visits. Names can only be amended prior to the ticket’s first use
  • Free returns are only available to the individual named on the ticket. When entering for a return visit, please bring your ticket and photo ID. Anyone attempting to use a return ticket will be refused entry if they are unable to provide acceptable proof of identity so, to avoid disappointment, please do not attempt to share your ticket with anyone else
  • Free return visits exclude evening events that are limited capacity and/or carry an additional charge. Please check our opening hours before setting out for your visit
  • Children aged 13 and under must be accompanied by an adult
  • Children under 4 years receive free entry
  • Brunel's SS Great Britain offers free entry for dedicated carers and guide and assistance dogs are welcome