You are here

Frequently Asked Questions

What is there to see?

Brunel’s SS Great Britain is more than just a ship! Your ticket will give you one year’s unlimited access to the Dry Dock, where the ship was originally built, the Dockyard Museum, the new Being Brunel museum, and the ship itself. If you are feeling brave you can climb the mast with Go Aloft! (free for under 18’s), and the Brunel Institute, which contains our vast archives, is open 10:30 – 16:30 Tuesday to Friday and on the first two Saturdays of the month.

How long should I spend here?

We recommend that our visitors spend 3-4 hours on site, there is a lot to see and do! But don’t forget, your tickets are valid for the entire year, so if you don’t see everything you can come back as many times as you like.

Your visit is self-guided, unless you have booked a tour with a group (see here), so you can spend as much or as little time as you like.

Is there an audio guide?

We supply audio guides for foreign language visitors, including; French, Spanish, German and Mandarin.

How accessible is the site?

At the SS Great Britain, we have endeavoured to make the site enjoyable for everyone. All the museums, including the Ship and the Dry Dock, are fitted with lifts so all areas are fully accessible. Find out more

Will my Carer get in for free?

We provide all carers with complimentary day entry, if they are assisting someone with accessibility issues with a paid ticket.

How to find us.

You can reach the SS Great Britain by road, train, or even boat! Travel information can be found here.

Can I park nearby?

There is a council run car park next to the museum. Further information can be found here.

I have lost my ticket – can I still visit?

While we would prefer it if you kept your ticket close, we know things get misplaced! If you have misplaced your ticket you can still get access to the ship. Show our Front of House team some ID or proof of purchase and we will check our records. If your ticket is valid, we can print off a new one for you.

How long is a ticket valid for?

All our general admission tickets are valid for the entire year with unlimited entry. If you buy a ticket online it can be claimed from our Visitor Centre any time within that year, and the ticket will then be valid from the date of your first visit.

Can I send a ticket as a Gift?

Yes! Gift tickets are the perfect present for the Brunel fan in your life! You can purchase Gift tickets here

The ticket must be redeemed from our Visitor Centre within a year, and it is from valid from the date of redemption.

Do you have a café?

There are two cafes on site – the Harbourside Kitchen and the Dockyard Café. You can purchase hot or cold snacks and mains, hot and cold drinks, children’s meals, and home-made cakes. We have vegetarian options and cater for several different dietary requirements. You can find opening hours here.

Can I bring my dog?

We only allow service dogs on site.

Do I have to pre-book?

If you book your ticket online you will receive a 5% discount, however you do not need to book in advance, and you can simply show up at our visitor centre on the day.

Do I have to queue?

It depends on when you come to visit. During weekends and school holidays we can get busy which results in some queuing. However, our Front of House team will do their best to get you onto site as soon as possible. You can help reduce queue time by booking your tickets online, checking you have the correct forms of payment, and knowing which tickets you want to buy. Any of our team will be happy to help.

Is my ticket valid for events?

Some events are included in the ticket price. This is largely restricted to daytime events during school holidays. If you are coming to an event outside of opening hours, then it is most likely a ticketed event and you will have to pay to attend. Our What’s On page will list all our upcoming events and give pricing information.

Can I bring food and drink?

You are more than welcome to bring food and drink with you for your visit, but we do ask you to be respectful of our site and our other visitors. Please ensure you clean up after yourselves and take all rubbish with you. Alternatively, we have two cafés which serve a range of hot and cold food and drinks.

Please be aware we do not allow the consumption of alcohol anywhere in the dockyard or museums. Any alcohol purchased in the café area cannot be brought onto site.

Can I smoke?

Smoking and vaping are prohibited anywhere in the dockyard and museums. If you wish to smoke or vape you must leave the premises through the Gift Shop. You will be granted re-entry with your annual ticket.

How do I become a member?

Our membership programme offers several delightful extras for you and your family. Further information on memberships can be found here.