Visitor Safety FAQs
What have you done to reduce the risk of transmission of Covid-19?
The safety of our visitors and staff is paramount, along with ensuring a warm welcome and a great visit, so we have made some changes and improvements to how we operate:
- Hygiene screens have been added to counters and till points
- New hand sanitiser points have been installed around the site
- In line with government advice we ask that visitors who are able to wear a face covering while inside the site’s indoor spaces, including our two museums, the ship, the dry dock and our shop.
- Where required, one way systems have been introduced on site. If you are likely to need to use the lifts on site please can you inform a member of staff on arrival so we can help you navigate through the ship in the best way possible.
- Touch points have been reduced on site and some parts of the experience will be supervised to ensure they are enjoyed safely
- An enhanced cleaning regime has been introduced throughout the site, including toilet facilities
- Where appropriate staff will wear PPE such as face masks or gloves
- Social distancing markers are in place where needed, and signage has been updated to remind visitors and staff to wash their hands
- Pre-booking has been introduced with half hourly timed admission windows to limit on-site capacity and ensure the site does not become overcrowded
- Contactless or card payments only will be accepted
- Access to indoor spaces has been carefully assessed and we have adjusted entry to some areas
- Our cafe, The Harbourside Kitchen, is fully open, with tables provided on a walk-up basis.
- All of our staff and volunteers welcoming visitors have been trained to ensure visitor safety. We are following UK Government advice and may be amending these measures should the guidelines change
Do I need to wear a face covering?
In line with government advice, we ask visitors who are able to wear a face covering to do so while inside the site’s indoor spaces, including our two museums, the ship, the dry dock and our shop.
You don’t have to wear a face covering for the outside spaces on site, but you are welcome to wear one for your whole visit if you wish.
Will toilets be open?
Yes, toilets will be open. An enhanced cleaning regime has been introduced for these facilities.
Are the lifts still working?
Yes. We request that visitors only enter the lifts in their social bubbles.
Can I still borrow a wheelchair?
Please ask at reception if you require a wheelchair. These will be thoroughly cleaned before and after use.
What if I don’t feel well?
If you or any member of your party is feeling unwell it is important that you remain at home to ensure the safety and wellbeing of all visitors and staff. If you have been in recent contact with someone with Covid 19 symptoms, we would also request that you follow the advice for self isolation and wait to visit.
If we believe that you are displaying symptoms of COVID 19 on site you will be required to leave, and we will help you to rearrange your visit.
How do I buy tickets/and or book a timeslot?
Do I need to buy tickets in advance?
Yes please, where possible we ask that you purchase your ticket online in advance if you don’t already have a valid ticket or membership. You can buy your ticket here.
However, there are a limited number of walk-up slots for each half hour as well.
We’ve also introduced half hourly timed admission slots to manage visitor numbers safely. We ask that you book a slot for every visit you want to make if you can.
Booking online will reduce contact with staff members and will ensure that you are able to visit at the time of your choice. Please ensure that you print your tickets or save them on your mobile phone, ready to show on arrival.
Our booking system will ask if you would like to Gift Aid your ticket. If you are a UK tax payer we would be extremely grateful if you opt for this as it enables our charity to claim an additional 25% of your ticket value from the Government, at no extra cost to you. It really makes a big difference.
If you have any queries about booking your ticket please email us at email@example.com
How do I book a timeslot?
To manage visitor numbers safely, you will need to book a time slot for each visitor. Please book a timeslot here.
Time slots are every half an hour and you can arrive at any time during that period for the slot you book. If you arrive outside your timeslot, please note that we may not be able to grant admission.
The last arrival timeslot for the day is 4pm – 4.30pm.
I’ve already got an annual ticket – what happens?
Please pre-book online a timed admission slot with an existing ticket. It’s really important that you book a slot in advance to enable us to manage visitor numbers at a safe level. Then just bring your ticket with you when you visit as usual. Pre-book your timed admission slot here.
If you have an annual ticket that was first redeemed at any point in 2020, we will extend the validity until 31 December 2021.
Why do I need to share my contact details when I buy a ticket?
We are asking for your email address so that we are able to send you your ticket, and to contact you with our E newsletter and provide priority notification of events. Purchasing your ticket automatically entitles you to become ‘One of the Crew’, and receive priority notification of events and an E newsletter.
What do I do if I can’t book for the date I want to visit?
As there is limited capacity please note that we may have sold out of popular slots such as weekends, so you may need to be flexible with the dates you can visit.
What happens if I book a timeslot and then am unable to attend?
If you’ve booked a slot, but are then unable to visit, please let us know the details here. We will then be able to reallocate the space to someone else to visit, so it’s really important that you let us know if you can.
If you want to visit at a different time or date, you will need to rebook the appropriate slot.
What will the opening hours be?
For the latest opening hours, check here.
Will all of the site be open for my visit?
We are delighted that the majority of the site will be open. However, there will be some elements which will be closed or non-operational for the time being for visitor and staff safety.
These are: Go Aloft, Flash Bang Wallop and some interactives.
How long should I expect my visit to last?
There’s lots to see and enjoy, so allow 3 to 4 hours for your visit.
Remember your ticket allows unlimited access for 12 months, so you can visit as many times as you’d like in that period.
Where can I park?
Parking will be available in our main car park in the usual way. Find out more here.
Will I be able to purchase food and drink on site?
You will be able to buy hot and cold drinks, sweet and savoury snacks and cakes.
Will I be able to buy anything from the shop?
Yes, our shop will be open. We encourage contactless or card payment where possible.
Can I talk to someone about my visit?
We hope that the information on our website gives useful information about what to expect on your visit, but if you have a query that isn’t covered by our online information do email firstname.lastname@example.org and someone will come back to you as soon as possible.