Do I need to wear a face covering?
In line with government legislation we ask that visitors who are able to wear a face covering while inside the site’s indoor spaces, including our two museums, the ship, the dry dock and our shop.
You don’t have to wear a face covering for the outside spaces on site, but you are welcome to wear one for your whole visit if you wish.
What have you done to reduce the risk of transmission of COVID-19?
The safety of our visitors and staff is paramount, along with ensuring a warm welcome and a great visit, so we have made some changes and improvements to how we operate:
· Hygiene screens have been added to counters and till points
· New hand sanitiser points have been installed around the site
· In line with government legislation we ask that visitors who are able to wear a face covering while inside the site’s indoor spaces, including our two museums, the ship, the dry dock and our shop.
· Where required, one way systems have been introduced on site. If you are likely to need to use the lifts on site please can you inform a member of staff on arrival so we can help you navigate through the ship in the best way possible.
· Touch points have been reduced on site and some parts of the experience will be supervised to ensure they are enjoyed safely
· An enhanced cleaning regime has been introduced throughout the site, including toilet facilities
· Where appropriate staff will wear PPE such as face masks or gloves
· Social distancing markers are in place where needed, and signage has been updated to remind visitors and staff to wash their hands
· Pre-booking has been introduced with half hourly timed admission windows to limit on-site capacity and ensure the site does not become crowded
· Contactless or card payments only will be accepted
· Access to indoor spaces has been carefully assessed and we have adjusted entry to some areas
· Catering outlets are takeaway only
· All of our staff and volunteers welcoming visitors have been trained to ensure visitor safety. We are following UK Government guidelines and may be amending these measures should the guidelines change
Will the toilets be open?
Yes, some toilets will be open. An enhanced cleaning regime has been introduced for these facilities.
What if I don’t feel well?
If you or any member of your party is feeling unwell it is important that you remain at home to ensure the safety and wellbeing of all visitors and staff. If you have been in recent contact with someone with Covid 19 symptoms, we would also request that you follow the guidelines for self isolation and wait to visit.
If we believe that you are displaying symptoms of COVID 19 on site you will be required to leave, and we will help you to rearrange your visit.
Do I need to buy tickets in advance?
Yes please, you will need to purchase your ticket online in advance if you don’t already have a valid ticket or membership. You can buy your ticket here.
We've also introduced half hourly timed admission slots to manage visitor numbers safely. You will need to book a slot for every visit you want to make.
Booking online will reduce contact with staff members and will ensure that you are able to visit at the time of your choice. Please ensure that you print your tickets or save them on your mobile phone, ready to show on arrival.
Our booking system will ask if you would like to Gift Aid your ticket. If you are a UK tax payer we would be extremely grateful if you opt for this as it enables our charity to claim an additional 25% of your ticket value from the Government, at no extra cost to you. It really makes a big difference.
If you have any queries about booking your ticket please email us at email@example.com
How do I book a timeslot?
To manage visitor numbers safely, you will need to book a time slot for each visitor. Please book a timeslot here.
Time slots are every half an hour and you can arrive at any time during that period for the slot you book. If you arrive outside your timeslot, please note that we may not be able to grant admission.
The last arrival timeslot for the day is 3.30pm – 4pm.
Why do I need to share my contact details when I buy a ticket?
NHS Test and Trace is a key part of the country’s ongoing COVID-19 response. We encourage all visitors to provide their name and telephone number to be used as part of this system to enable swift action to minimise transmission of the virus.
We are asking for your email address so that we are able to send you your ticket, and to contact you with our E newsletter and provide priority notification of events. Purchasing your ticket automatically entitles you to become ‘One of the Crew’, and receive priority notification of events and an E newsletter.
What do I do if I can’t book for the date I want to visit?
We’re releasing timed admission slots in date blocks, usually two weeks at a time, so keep an eye out online for the date you want to visit if it’s a long way ahead.
As there is limited capacity please note that we may have sold out of popular slots such as weekends, so you may need to be flexible with the dates you can visit.
What happens if I book a timeslot and then am unable to attend?
If you’ve booked a slot, but are then unable to visit, please let us know the details here. We will then be able to reallocate the space to someone else to visit, so it’s really important that you let us know if you can.
If you want to visit at a different time or date, you will need to rebook the appropriate slot.
I’ve already got an Annual Ticket - what happens?
Please pre-book online a timed admission slot with an existing ticket. It’s really important that you book a slot in advance to enable us to manage visitor numbers at a safe level. Then just bring your ticket with you when you visit as usual. Pre-book your timed admission slot here.
We are happy to extend your annual ticket to cover the 4 month period that we have been closed, on request.
What will the opening hours be?
When we re-open, our opening hours will be 10am – 6pm Tuesday to Sunday. We will be closed on Monday.
Will all of the site be open for my visit?
We are delighted that the majority of the site will be open. However, there will be some elements which will be closed or non-operational for the time being for visitor and staff safety.
These are: Go Aloft, Brunel’s Mind, Railway Carriage, Flash Bang Wallop, Brunel Institute and some interactives.
How long should I expect my visit to last?
There’s lots to see and enjoy, so allow 2 to 3 hours for your visit.
Remember your ticket allows unlimited access for 12 months, so you can visit as many times as you’d like in that period.
Where can I park?
Parking will be available in our main car park in the usual way. Find out more here.
Will I be able to purchase food and drink on site?
You will be able to buy hot and cold drinks, sweet and savoury snacks and cakes. We will also be selling delicious fish and chips.
Will I be able to buy anything from the shop?
Yes, our shop will be open. Contactless or card payment only.
Can I talk to someone about my visit?
At the moment the majority of our team are on furloughed leave with only essential colleagues on site. We hope that the information on our website gives useful information about what to expect on your visit, but if you have a query that isn’t covered by our online information do email firstname.lastname@example.org and someone will come back to you as soon as possible.
What is the maximum size party I can book for online?
You can book for as many people as are in your party, and buy tickets, up to the available capacity for the timeslot.
Please note that if in line with current Government Guidance, visitors will need to move around the site in your bubble group of six or less. Therefore, if there are more than six people in your party, you will need to split into groups during your visit.