Conference & Events Manager

16 September 2021

16 September 2021

Responsible for motivating the Events team to achieve Elior UK objectives. Also for ensuring maximised efficiency of all resources available to ensure excellent service delivery in line with clients and Elior UK requirements within your area of responsibility and to deputise in the absence of the General Manager.

JOB TITLE: Conference & Events Manager

JOB TYPE: Permanent

RESPONSIBLE TO: General Manager

SALARY: £30,000

HOURS: 40 hours a week, will include weekend and evening hours

ROLE SUMMARY

In the role you must be able to demonstrate…

A passion for service: warm, friendly and genuine with excellent all round communication skills. Establishes strong relationships with colleagues and customers and maintains a professional image at all times. Able to advise others in a specialist area of expertise.

A performance driven approach: Ability to work in a high pressure environment.

Taking the initiative: confident and able to motivate, influence and persuade others.

Respecting commitments: Adaptable, whilst able to confirm strictly to Elior UK procedures. Methodical, thorough with persistence to see a job through to conclusion.

MAIN RESPONSIBILITIES

Responsible for motivating the Events team to achieve Elior UK objectives. Also for ensuring maximised efficiency of all resources available to ensure excellent service delivery in line with clients and Elior UK requirements within your area of responsibility and to deputise in the absence of the General Manager.

KEY ROLE RESPONSIBILITIES

  1. Delivery of successful events ensuring agreed SOPs are maintained and budget is achieved
  2. To respond to all sales enquiries in a professional and timely manner
  3. To provide accurate proposals and costings to ensure budgeted gross profit is achieved
  4. To keep accurate, up to date, detailed records on Catersoft to ensure the wider team is able to deliver events and support during your absence
  5. To maximise the conversion of an enquiry into a booking and to provide detailed records of these
  6. To ensure that each event is paid for in full as per the terms of the contract: to keep accurate records to ensure relevant purchase order numbers are submitted as appropriate; to ensure that Elior electronic receipts report is cross referenced with NMC records to ensure accurate, timely posting; signed contracts are returned for every event; credit applications are submitted and managed as per Elior policy; that 50% deposit is received 8 weeks prior to the event and 100% payment received 7 days prior to the event (unless a credit account is in place or has been set up)
  7. Provide ongoing support, training and development for the events team through coaching, on the job training, online training and performance management
  8. Develop the supervisors to ensure compliance to all local SOPs and Elior UK processes and procedures
  9. Ensure ongoing team communications, including building internal relationships, management reporting and client liaison to support the delivery of operational excellence
  10. To ensure that the team are adhering to: the terms of their contract; uniform standards; time keeping and attendance; breaks; online training targets
  11. Ensure the service team has thorough and up to date product and service knowledge in order to provide relevant information to customers and clients including provenance, allergens and recommendations
  12. Ensure that all complaint handling is dealt with professionally and in line with procedures
  13. Manage the compliance of COSHH, Health & Safety, Hygiene and Food Safety regulations throughout the team and to report any incidents in line with procedures
  14. Maintain, order and control stock within budget to ensure consistent supply
  15. Provide feedback to the General Manager and Head Chef on menus and design of food service
  16. Be accountable for: maximising sales; providing sales analysis figures; monitoring abuse of the staff meals policy and minimise wastage
  17. Deal with any HR issues that may arise as per company procedure
  18. To assist when necessary, with producing the weekly costed rota in line with company budget
  19. To complete all duty manager tasks as per procedure
  20. Ensure that expected the level of cleanliness is maintained in all areas
  21. To assist the wider management team with any other duties to meet the needs of the business
  22. To prepare for and actively engage in weekly Operations Meetings
  23. To support any of the local Elior UK team as and when required
  24. Keep open lines of communication with the General Manager by effective, regular and detailed communication

HOW TO APPLY

Please send a covering letter and cv to Lauren Crimmins on lauren.crimmins@elior.co.uk