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Visitor Experience Assistant

The closing date for this role has now passed.

Hours: Variable hours, to include at least two weekends a month

Reporting to: Head of Retail and Visitor Experience

Responsible for: To ensure, through providing exceptional standards of visitor experience, that all visitors are welcomed warmly, encouraged to learn about and engage with the stories of Brunel’s SS Great Britain, and have a safe and enjoyable visit to the site. Visitor Services assistants offer a variety of products, services and information to enhance the visit.                     

Department: Retail and Visitor Experience           

MAIN TASKS

  • Provide a first-class welcome to all visitors on arrival
  • Ensure all visitors enquiries are dealt with swiftly and efficiently
  • Provide details of, and sell admissions tickets, promote Gift Aid and upsell guidebooks
  • Actively promote all onsite activities including talks, tours, and special events
  • Host and help brief school parties and other groups and help manage visitor flow, especially when large groups are visiting
  • Promote and distribute multimedia companions where appropriate
  • Provide a first-class departure, seeking feedback and collecting data
  • Proactively sell merchandise and recommend products
  • Assist with stock-flow from goods-in to shopfloor
  • Assist with commercial retail routines and Visual Merchandising
  • Assist with telephone, mail order and online enquiries and orders
  • Cash handling
  • Comply with all internal policies (eg. Health & Safety, missing children) set out to ensure the safety and welfare of visitors, staff and volunteers
  • Attend occasional communication and training sessions outside core working hours
  • Any other reasonable duties which may be directed by line management
  • Be a point of contact and provide exemplary customer service across the site and at key locations

Skills and Experience

  • Excellent communication and interpersonal skills and an understanding of different visitors’ needs
  • Enjoy and have experience of working confidently with the general public, children and young people
  • Excellent customer care skills
  • Ability to use initiative and work effectively under pressure
  • Ability to acquire excellent knowledge of our products, services, museum content, procedures, departmental structure and key contacts

 

How to apply

The closing date for this role has now passed.