Job Description
Job Title: Event Steward
Department: Commercial & Visitor Services
Reports to: Events & Bookings Co-ordinator
Main purpose:
To support the established aims and objectives of the ss Great Britain Trust through first-class service delivery.
Operational responsibility for the delivery and co-ordination of a range of services related to functions and events at Brunel’s ss Great Britain.
As appropriate, to work in close liaison with other departments, and in particular with the caterers to ensure a smooth and first-class service is consistently delivered.
Customer Service:
• To act as the ship’s ‘host’ in meeting, greeting and assisting guests.
• Close liaison and communicate with other departments to ensure excellent and timely service delivery.
• Be fully informed about the ss Great Britain Trust and Brunel’s ss Great Britain, its services and forthcoming activities in order to relay accurate information to enquirers.
• To develop knowledge about the ship, its history, Brunel and related information to act, where applicable, as a guide and deliver historical commentaries to guests or groups on tours of the ship and other areas as required.
• Take initiative to solve issues and to go beyond expectations in service delivery.
• Support the team in undertaking site visits as required to ‘sell’ the venue. Use initiative to sell or up-sell the venue at events in an appropriate manner and to pass on leads to colleagues
Events:
• The preparation of all function areas including: setting up furniture, liaison with caterers and other service providers to ensure a first-class standard of presentation is achieved within agreed deadlines.
• Assume full responsibility for the site during functions including site security, locking up and event Duty Manager.
• Ensure all health and safety procedures are followed.
• Take charge in the event of an emergency evacuation.
• Take initiative to report any items which require attention to the department manager and/or technical services team.
• Diplomatic enforcement of company policies, e.g., no smoking, and adherence to the ship’s licensing regulations.
For further information please contact Bronwen Rolls on 0117 926 0680 ext 217.
ss Great Britain Trust and ss Great Britain Trading Ltd. are equal opportunities employers
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